Refund policy

At Cubuly, we want you to feel confident in your purchase. If you are not completely satisfied with your baby balance bike, we are here to help.

Eligibility for Returns

• You may request a return within 30 days of receiving your order.
• To be eligible, the item must be:
  • In new, unused condition
  • Returned in its original packaging with all accessories and manuals included
  • Free from signs of wear, damage, or assembly

Non-Returnable Items

• Items returned after 30 days of delivery
• Products not purchased directly from our official Cubuly store
• Items showing signs of misuse, damage, or missing parts not due to our error

Return Process

1. Contact us at service@cubulystore.com with your order number and reason for return.
2. Our team will provide you with a return authorization and shipping instructions.
3. Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item arrived defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you by email.
• Approved refunds will be issued to your original payment method within 5–7 business days.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the product for a refund and place a new order.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us at support@cubuly.com within 7 days of delivery. We will arrange a replacement or full refund at no extra cost to you.