Shipping policy

Shipping Policy

At Cubuly, we aim to deliver your baby balance bike quickly and safely. All our orders are fulfilled through Amazon FBA (Fulfillment by Amazon) to ensure fast and reliable delivery.

1. Processing & Handling Time

Orders are processed within 1–2 business days after payment confirmation.
Once your order is shipped, you will receive a shipping confirmation email with tracking details.

2. Shipping Methods & Delivery Time

All orders are shipped via Amazon’s logistics network.
Estimated delivery time: 3–7 business days within the United States.
Expedited or priority shipping may be available at checkout (subject to Amazon’s delivery options).

3. Shipping Rates

Standard shipping rates are calculated at checkout based on your delivery address and order size.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

4. Shipping Locations

We currently ship to addresses within the United States.
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international locations outside the U.S.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can track your package directly through the provided link.

6. Delays or Issues

While Amazon FBA ensures timely delivery, occasional delays due to weather, carrier issues, or high demand may occur.
Cubuly is not responsible for delays caused by carriers, customs, or other circumstances beyond our control.

7. Missing, Lost, or Damaged Packages

If your package is lost or arrives damaged, please contact us at service@cubulystore.com within 7 days of delivery.
We will work with Amazon to resolve the issue and arrange a replacement or refund as appropriate.